Phone number - 150 from a VM phone, 0345 4541111 from any other phone
Otherwise - explain the issues you're having on this forum and others can advise, VM staff wading in as necessary. Was this a manned install or self-serve QuickStart?
As a starter for six...
1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.
2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.
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