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Book an engineer

Hi there,

Hope everyone is doing well.

Unfortunately it has been a couple of days since Internet is now working. The modem is showing green lights (one is intermittent), when I checked for any faults in my area apparently it's just one related to the TV but the broadband should be fine.

I have already tried to fix the problem myself following all the steps suggested, but it did not work.

I was trying to book an appointment with an engineer from the website but when I have the choice to do it the webpage stop loading.

Is there any chance I could do it other ways? I tried to call too but the line is always busy.

Thank you in advance for your time and help.

Kind regards,


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Helpful Answer

Re: Book an engineer

Best time to call currently is 8am.

Alternatively you could wait here for a staff member to help.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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