VM are experiencing some technical issues on their phone lines today and the advice is just to try later when they hope it will be fixed.
That said the best time to get through quickly on any VM number - is at 08.00 - try then
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.