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Blocked Duct

My install date has passes due to a blocked duct.

I have no visibility when the duct will be rodded or rectified by a pit.   

The call centre keeps cutting me off too.

 

 

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Very Insightful Person
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Message 2 of 7
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Re: Blocked Duct

That would depend on how long it will take to get planning permission to dig up the road 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Blocked Duct

It’s in the footpath  

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Re: Blocked Duct

will still need permission to dig it up

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My Broadband Ping - spgray

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Forum Team
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Message 5 of 7
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Re: Blocked Duct

Hi there @Matt-c70

 

Welcome to our Community and thanks so much for popping back - I was sorry that your install date has been pushed back due to some construction work that is needed.  As one of our Community has advised, regardless of where the work is needed, we will still usually require a permit - especially if we need to dig up a footpath. 

 

However, after managing to locate your account from your forum information, we can see that the technician has noted that this is a Business as Usual construction and will be done by what is called a Repull - this is where we pull the blocked cable out and thread in a new one; there should be no need for any digging. 

 

This has been booked in within the next few days - no-one needs to be home for the work to go ahead. Once all completed, we can then look to reschedule your installation for you. 

 

Please feel free to keep us posted your end. 

 

Cheers

Katie - Forum Team


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Re: Blocked Duct

Thank you.
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Re: Blocked Duct

You're more than welcome @Matt-c70

 

Please pop back once the work has gone ahead and we'll take another look if needed. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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