After 2 weeks I installed the virgin hub into my new one, this morning internet went down and now there is the power light blinking (green) and the WiFi light green (not blinking). As suggested from the website I checked all the cables and they look ok and correctly plugged in. I tried to talk to someone but everything i got is a technician coming to my house in more than one week. I work from home and I need this to be fixed asap, I understand the delay because of covid but this is too long.
Can someone suggest an alternative solution that might help?
Flashing green power light usually means "no network connection"
Firstly I can't work out - is this a new Hub that has never worked - or a new one that did work and has just" gone off".
Then have you checked for “known network faults”?
As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.
If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 gives the best chance of getting through quickly, although I got through recently in 20' at ~1pm midweek.
Or, a VM person should pick this thread up as soon as they see it and be able to help in a few days.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.