Menu
Reply
Highlighted
  • 528
  • 2
  • 11
Fibre optic
660 Views
Message 1 of 4
Flag for a moderator

Black spot- free booster

Hi, I’ve used the connect app and it has identified a black spot and offered me a free booster. I follow the link and it results in a ‘oops we can’t upgrade your package’ what’s going on? I’m on maxit tv so why can’t I get my free booster?

0 Kudos
Reply
Highlighted
  • 462
  • 41
  • 62
Fibre optic
642 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Black spot- free booster

It's possibly an issue with the app / website being upgraded / backend maintenance, directly dial 150 from your landline or 0345 454 1111 (call charges may apply) and speak to the Faults team who can order it for you all the same. The website says it can't upgrade your package because it's classified as an upgrade due to adding the booster to your account. 


**
I work for Virgin Media - but all opinions posted here are my own
Highlighted
  • 528
  • 2
  • 11
Fibre optic
587 Views
Message 3 of 4
Flag for a moderator

Re: Black spot- free booster

Thanks Aaron, rang this morning. The very helpful customer rep also had issues in ordering the booster for me but got it through in the end and one is on its way.

0 Kudos
Reply
Highlighted
  • 462
  • 41
  • 62
Fibre optic
565 Views
Message 4 of 4
Flag for a moderator

Re: Black spot- free booster

Glad to hear it, good luck 🙂


**
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply