I've been having a really unpleasant time with Virgin Media this year. I work from home so wholly rely on my connection, and have had little to no internet for 2 months now. I called up last month about this, as my contract was ending, instead I was pushed into staying/upgrading and told this would help. For some reason the cooling off period ends before the new package kicks in, so now I'm on a higher package, with still no internet. I have to zoom 3 times a day and my wifi can't manage 3 seconds of a zoom. I've called multiple times and am told 'there's an outage' with a different end time every time. I then flag that I NEED my internet back, or to not be paying for it so I can pay someone else, then I'm told to complain online, then the complaints team tells me to ring up. It's infuriating. I can't even move providers to get working internet because i'm trapped in paying full price for a service i'm not receiving. How does this make sense? I am now told it'll be sorted by the 31st - another two weeks I can't work properly, and another two weeks i'm charged for. Please can someone give me a logical response or solution that doesn't involve 'ring this number/wait for the outage to finally be sorted/file a complaint to our nonchalant complaints team'. I will never be roped into staying with Virgin Media again.
Can you post your Hub status and logs? Someone should be spot if there is a problem and what it could be! Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).