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Bad wi fi coverage

Had the installation of internet tv and phone. Very very disappointed with wi fi.

I can pick up both my neighbours networks but can only pick up mine in the lounge!! I had requested hub be located in the hallway but it was installed in the lounge, cant pick up internet with alexa phone or computer,

No response what so ever from customer services wish I had gone with BT 

Any advice how to get customer service to respond

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