I have the package M350 (Volt Broadband) and it is only providing good coverage in 1/3rd of my house. We have two people working from home at all times.
Considering that I am paying upto 75 pounds per month, I would like to invoke the rule in my package as per below.
Grab up to three WiFi Pods at no extra cost if you find any WiFi blackspots in your home,
Any engineer can come and test this theory and I will be able to demonstrate.
I guess you are referring to Wi-Fi max as shown here
Are you sure they are included free in your package?
If they are not there's an £8/month charge. It might be better to buy your own mesh system.
You can use the connect app to 'scan' the house and order pods if there are blackspots.
If people are working from home all the time look at business broadband. It's more suitable than residential which is intended for domestic purposes.
are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month.
I hope the following helps. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)
The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one