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Bad Broadband network and bad mobile network

In the past 8 days i've had internet and reception issues every single day.

My internet has 3 stages , either works without dropping any pings , either it drops a ping here or there , or it drops loads of pings throught most of  the day. All the above stages can happen through the entire day at random intervals.

My mobile reception does a similar thing but in 2 stages , either non existant or good. Everyday for the past 8 days my reception has gone missing for several hours (today 6 hours from 14:30 to 20:30).

I've also just renewed my contract yesterday but if this is how it's going to be i'll try to cancel it and switch provider as if i'm not mistaken there's a 14 days window when i can cancel a renewal.

Anyone able to provide any tips or any information ? Post Code : SE6 1NQ (AREA : 21)

I really need the connection to be stable as i RDP into my office computer and work remotely which at the moment i'm not able to do.

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Re: Bad Broadband network and bad mobile network

Do you get the same issues if you connect a computer/laptop directly to your Hub with an ethernet cable?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Bad Broadband network and bad mobile network

Thanks for replying. I forgot to specify , 3 of the devices are connected through ethernet , while phones and laptop are Wi-Fi. The 3 devices are my work VO-IP phone , my desktop and a Synology NAS. And yes , this happens across the board.

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Re: Bad Broadband network and bad mobile network

Do a quick check that all of your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc with no “unterminated loose ends, and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.

If that’s all good.... Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right (SH2’s) or text at bottom-middle of first page up (Hub3) and then copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button a second time).

Also, in the meantime, if you haven't already, set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM.

If you just see a wall of "red" then your Hub is not accepting the "pings" - make sure you uncheck the “ignore ping from WAN side” box in the settings - note it will take an hour or two to start seeing a sensible picture.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Bad Broadband network and bad mobile network

Hi John.

Thanks for coming back to me.

I've setup a broadband monitor last year and i wanted to paste the link in here yesterday , just couldn't figure out which link is the correct one.

www.thinkbroadband.com/broadband/monitoring/quality/share/abea974631f9f200770aaf02c812eb577f0a79c4

I did the cabling check yesterday as well as i could , unplugged all the cables and cleaned them and put them back together.

Today so far it's been stage 1 where internet works ok with no ping drops.Next time it happens again i will take a log from the router and paste in here.

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