BT internet radio

[Carl177]

Hi folks, I’ve just been given a BT internet radio and I’ve tried to connect it to my Wi-Fi. Although the radio can see my router it just says “service not supported” Is there anything I can do about this or is the radio too old to be of any use. Thanks in advance for any advice, regards Carl 

[jbrennand]

What Hub model do you have and what is its "security protocol" set to in its settings - It may be confusing an older radio?

Also, does the radio operate on the 2.4 or 5 GHz frequency band - or can it connect on either ?

[Carl177]

Thanks for your reply, VM have now told me that the BT radio is a lower network capacity and will not work with VM higher network capacity. I’ll junk the BT radio and try a smart speaker. Technology moves quickly these days, I’ve recently lost my preferred dab radio stations because they’ve changed transmitters, now neither of my two dab radios pickup the new signal ;o(

[Adduxi]

You might find if you add a cheap and cheerful b/g/n protocol based wifi extender to your Hub, the radio might work.  Something like this Buy TP Link 300Mbps Universal Wi-Fi Range Extender | Wi-Fi boosters | Argos

Not too sure what VM are on about with "network capacity" .....

[Carl177]

Thanks for the advice but I’ve given up on the BT radio, I’m going to try a Google mini nest, they’re only £22 atm.

As to VM’s response to my problem, this is what they said via  WhatsApp help, 

“BT internet radio, is a lower network capacity and our broadband is higher network capacity that's why it will not connect to our network.”

[ravenstar68]

Are you able to give us a model number for the radio - I certainly wouldn't junk it just yet