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BT Whole House problems

My BT Whole House WiFi system has stopped working after 6 months trouble free use. Have tried rebooting Hub and Whole House but still showing No Internet connection. Any suggestions? 

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Re: BT Whole House problems

Can you get internet by connecting directly to the VM Hub ?

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: BT Whole House problems

Yep, Virgin Hub 3 working fine.... Just BT Whole Home network showing no Internet connection... 

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Re: BT Whole House problems

Remedied, dodgy LAN port on Hub 3..... Now just need to brave the call centre to get a replacement 😬

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Re: BT Whole House problems

Morning Davebeere, 

Very sorry about this, I know you're keen to get a replacement. 

I've had a look and it doesn't look like you've spoken to the team yet, luckily it's something we can help with from here. 

I'll pop you a personal message to grab some details and we'll take it from there. 

Thanks. 

Emma_C - Forum Team
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Re: BT Whole House problems

Thanks for speaking with me earlier @Davebeeree, 

We've been able to get the new hub ordered for you, this will arrive soon. 

Confirmation of when it's being delivered will be provided when it's due, any issues let us know 🙂

Emma_C - Forum Team
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Re: BT Whole House problems

Thank you. 😊

Do I return the old Hub? 

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Re: BT Whole House problems

If the hub is required back, which is the case if it's a new one even if it's faulty then we would send some pre paid packaging to you. 

This could be part of the packaging we send the new hub in, or you might receive it separate. 

If you've not had it within a few days pop back and let me know. 

Emma_C - Forum Team
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