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BT Whole Home and Superhub 3: internet drops repeatedly

Hello team,

over the last two weeks or so, my internet keeps dropping intermittently. Sometimes it will stay connected for a few hours and cut out, other times it will drop 10 minutes after having rebooted it. I’ve updated the BT firmware, changed with Ethernet cables and verified all connectivity around the house and it still seems to drop with regularity. Looking through the forums, this seems to be a know issue between the two pieces of hardware, however I’ve had this setup for close to 3 years and it has worked perfectly up until now. 

Can anyone from the VM team please advise?

thanks. 

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Re: BT Whole Home and Superhub 3: internet drops repeatedly

Hi Rmcarlos, thanks for your post - sorry for the delay getting back to you.

 

Checking things today - there's currently no known issues and everything appears to be functioning fine really.

 

Have you been able to test how things are without the Whole Home connected to try and narrow things down?

 

Tom 

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