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Pennant
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BQM graph

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/552f60fa7defc6f93275efe4808fc8293811943a-06-02-2021][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/552f60fa7defc6f93275efe4808fc8293811943a-06-02-2021.png[/img][/url]

 

 

Can anyone help me and tell me what this graph says ?

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Andruser
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Message 2 of 23
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Helpful Answer

Re: BQM graph

Not yet, it usually needs 24 hours of data to give a decent picture.  In the meanwhile, you could post the hub's status data, because the connection looks poor.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts whilst we wait for the BQM to give a 24 hour view.

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legacy1
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Message 3 of 23
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Re: BQM graph

Looks ok some spikes might be when you run a speed test.

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jbrennand
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Re: BQM graph

Also post the link to "share live graph" as the TB site says - the one above goes nowhere.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Andruser
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Message 5 of 23
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Re: BQM graph

@jbrennand the one above goes nowhere

It does if you trim it back to the underlying link, although I appreciate that's a bit of hassle.

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Pennant
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Re: BQM graph

 
Password 
 



Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1475000000838256 qam9
24830000007.938256 qam10
34910000007.938256 qam11
4499000000838256 qam12
55070000008.138256 qam13
6515000000838256 qam14
75230000007.638256 qam15
85310000007.637256 qam16
9539000000838256 qam17
10547000000838256 qam18
115550000007.838256 qam19
125630000007.538256 qam20
135710000007.938256 qam21
14579000000838256 qam22
155870000007.637256 qam23
16595000000737256 qam24
176030000007.537256 qam25
18611000000837256 qam26
196190000008.338256 qam27
20627000000837256 qam28
21635000000837256 qam29
226430000008.337256 qam30
23651000000837256 qam31
246590000007.837256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.640
2Locked38.690
3Locked38.600
4Locked38.650
5Locked38.630
6Locked38.670
7Locked38.650
8Locked37.660
9Locked38.660
10Locked38.650
11Locked38.670
12Locked38.660
13Locked38.650
14Locked38.650
15Locked37.640
16Locked37.640
17Locked37.600
18Locked37.680
19Locked38.990
20Locked37.670
21Locked37.3100
22Locked37.650
23Locked37.360
24Locked37.660
 
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Pennant
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Re: BQM graph

 
Password 
 



Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620000043.5512064 qam1
23940000042.8512064 qam2
33260000042.3512064 qam3
42580005342512064 qam4


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
 
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Pennant
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Re: BQM graph

 
Password 
 



Network LogTime Priority Description
06/02/2021 17:10:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 17:05:0noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 15:51:14noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 15:47:7Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 18:12:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 20:36:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 05:18:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 02:59:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 02:54:53criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 02:52:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 02:52:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 02:52:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 02:52:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 02:52:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 12:14:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 06:15:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 08:33:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 06:15:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
 
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Pennant
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Message 9 of 23
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Re: BQM graph

Thank you Andruser,

Annoyingly every time I do speed checks the results are exceptional 200-230 Mbps, however the reality is that it's incredibly sluggish and drops off every 2-3 minutes at best.   I'm convinced that whatever caused the local downtime last weekend has triggered a conflict, possibly BT WholeHome discs (I have four) as I believe has happened in the past or possibly a version update, who knows, none of the VM channels seem to want to deal with it.

Thanks again

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legacy1
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Message 10 of 23
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Re: BQM graph

Maybe look at getting a wired router for your BT WholeHome discs and put hub in modem mode.

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