Virgin Media Community

[lucas5555]

Hello all,

Can anyone please help with frustrating intermittant loss of internet?

After reading various chats on here I have also installed a seperate router, but still having issues.

I have now set up the Broadband Monitor Tool, but need help with settings as current showing solid red?

We have Home Hub 3.0 in modem mode and installed D-link DIR-1960 router.

In the meantime I have included our Home Hub 3 router status info in case that can throw any light on the issue?

Many thanks in advance...

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	402750000	Locked
Ranged Upstream Channel (Hz)	53700000	Locked
Provisioning State	Online

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	402750000	5.9	38	256 qam	30
2	202750000	5.5	38	256 qam	9
3	210750000	5	38	256 qam	10
4	218750000	4.8	38	256 qam	11
5	226750000	4.5	38	256 qam	12
6	234750000	4	38	256 qam	13
7	242750000	3.9	38	256 qam	14
8	250750000	3.7	38	256 qam	15
9	258750000	3.9	38	256 qam	16
10	266750000	3.7	38	256 qam	17
11	274750000	3.2	38	256 qam	18
12	282750000	3.2	38	256 qam	19
13	290750000	3.5	38	256 qam	20
14	298750000	3.5	38	256 qam	21
15	306750000	3.7	38	256 qam	22
16	314750000	4	38	256 qam	23
17	322750000	4.9	38	256 qam	24
18	330750000	5.3	38	256 qam	25
19	370750000	6.5	38	256 qam	26
20	378750000	6.4	38	256 qam	27
21	386750000	6.1	38	256 qam	28
22	394750000	6	38	256 qam	29
23	410750000	6.1	38	256 qam	31
24	418750000	6	38	256 qam	32

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	0	0
2	Locked	38.9	5	0
3	Locked	38.9	0	0
4	Locked	38.9	4	0
5	Locked	38.6	5	0
6	Locked	38.6	0	0
7	Locked	38.9	0	0
8	Locked	38.6	0	0
9	Locked	38.6	0	0
10	Locked	38.6	5	0
11	Locked	38.6	4	0
12	Locked	38.9	5	0
13	Locked	38.6	4	0
14	Locked	38.6	4	0
15	Locked	38.9	0	0
16	Locked	38.9	0	0
17	Locked	38.9	6	0
18	Locked	38.6	0	0
19	Locked	38.9	0	0
20	Locked	38.6	4	0
21	Locked	38.9	5	0
22	Locked	38.6	0	0
23	Locked	38.6	5	0
24	Locked	38.9	12	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	53700000	45.8	5120	64 qam	1
2	46200000	44.8	5120	64 qam	2
3	32600000	43.5	5120	64 qam	4
4	39400000	44	5120	64 qam	3

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060-b.cm

Primary Downstream Service Flow

SFID	430992
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	430991
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[jbrennand]

Did you set it up in this sequence?

____________________________

Disconnect all cables from your new router (or Mesh first unit) and unplug it. Put the VM Hub into modem mode (see VM website for “how to” details) and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). Once it’s in modem mode, the VM hub must then be powered off. Then, set up your own router/Mesh with the WAN port set to be in DHCP & Nat mode, it may be pre-set that way anyway. Make sure it’s fully initialised (leave 5 min) and then put in the WAN cable to the VM hub. Now power up the VM hub and you should get a connection. Use the recommended App to connect other Mesh units to the first one. This order only needs to be done the first time you connect the router to the VM hub.

[lucas5555]

Really appreciate your help. I will try that and report back.....

Regards

[lucas5555]

I have a et up as instructed above to the and so far after few hours everything seems stable with no loss of internet on any device. 
Will keep monitoring....
Is there anyway I can change setting in the D-Link DIR 1960 router to get the Broadband Quality Meter working as it’s still solid red?

Regards and thanks again

[sayekm]

Hopefully your Wi-Fi issues are history. Thats a decent router you have. I was considering this but was not sure about the range so went for a mesh.

Do you find this router gives strong Wi-Fi all over the house?

[Tudor]

An all red BQM is due to your router blocking ICMP messages, you have to enable these in the router settings.

[g0akc]

Many of the D-Link routers (probably including the 1960) do not support ICMP ping that's required for BQM.

My DIR-882 doesn't.  There is no option to turn it on.  D-Link have chosen to implement it like that seeing ICMP ping as a potential security risk.  It may depend on model and firmware version.

There are various threads on the web about it.

AFAIK you can't forward ICMP packets either - they are not assigned to a port - I'm not sure if there's a way round it.

If you want to use the BQM tools you'll likely need to swap to a device that supports ICMP ping or put the hub in router mode.

[g0akc]

Further to my previous reply, I decided that I could live without the D-Link router responding to WAN side pings.

Apart from putting the hub into router mode (which is still intermittent with WAN pings) I concluded that one could connect a laptop to the hub Ethernet port temporarily if necessary, and have that enabled for ICMP ping responses.  You could likely set the laptop up as a Wi-Fi hotspot temporarily too, or even add another Ethernet interface for wired connectivity to continue.  This would however disrupt normal network connectivity. 

You would have to reboot the hub to solicit a new public IP address, based on the laptop's MAC address - so change that in the BQM settings.

[jbrennand]

The other possibility is that if you set the BQM up whilst the Hub was in "normal" mode - and are now in Modem mode with the D-Link - then your i.p will have changed between the two modes. So you will need to put the modem mode i.p. address into the BQM settings