BH12 Broadband Issues

[U967249]

I have the XL package I get download speeds of about 350MBPS. For the past three weeks I have been experiencing latency on my network across all my devices. The problem manifests itself as follows: multiple times throughout the day I start a browser or an app on PC / iPAD, iPhone and I experience delays of up to 20 seconds before session loads. Once it loads the performance is generally fine. During the session I again experience delays when refreshing web page or opening a link.

I have reset routers, tested cables, and restarted devices multiple times with no success. Virgin tells me there is no issue with their network and it must be a local problem - they ALWAYS say that.

Is anyone else havin issues in same area or elsewhere? My contract is up for renewal in the new year and I am seriously considering alternative providers as Virgin client service is truly shocking.

[David_Bn]

Thanks for your post on our Community Forums @U967249, and welcome to back!

Sorry to hear of the issues experienced with the connection of late - no area issues currently appear to be flagged.

Can you please confirm if you've been able to set up a Broadband Quality Monitor, to help keep tabs on the connection?

Thanks,

David_Bn

[U967249]

Hi David

Yes I have installed the BQM. It tells me there is no issue. I am working with Gryphon to determine if the issue is with their router.

Best Regards

Paul

[Gareth_L]

Hello U967249.

Thanks for your reply.

Please let us know what Gryphon come back with?

Gareth_L