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groovyannie
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BB says loose connection

Hi, this is on behalf of my 91 year old mother.  She has broadband which I use to connect to her via facebook portal and security camera during this pandemic.  Broadband has stopped working and keeps saying router on but no wifi check for loose connection.  No loose connections so have reset and rebooted several times to no avail.  Service check says service is fine.  Have spent hours trying to sort this and cannot get through to anyone on the phone.. can anyone help... this is really distressing

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