B73 6NS, lost broadband overnight at around 00:05 on 22 Oct 2022. Hub 3.0 in modem mode. Not had any issues for months previous. Logs show, chronologically:
<repeat those logs 3 times, then the following 2 logs repeated 5 times... >
Status page shows acquired downstream channel is locked but occasionally ranging, ranged upstream channel is the same, provisioning state is offline/online flapping.
According to the hub's logs status seems unstable in general, things flapping up/down. No known issues according the the status page.
Tried rebooting the hub. Any ideas what to try next? Call Virgin?
Answered! Go to Answer
Thank you for your post to us here on the Community.
I am very sorry for the downtime of the service, we appreciate this must be frustrating.
We are happy to learn that the service has now returned for you and appreciate your patience.
Please do get in touch if we can assist with anything in the future.
Hello jamoiholland, we're sorry to see you came back to us about this issue.
How are things looking since you last posted here? We'd usually advise to reboot your equipment so to fix any connection errors after impacted by an area outage.
Let us know if you still experience issues with the service, glad to assist you.
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Thanks for coming back to the thread.
From a system check ran, you do need a tech visit. This is because some of your downstream channels are quite low and also the upstream are maxed out.
I'll send you a PM to get some details and get it booked in
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