on 21-02-2022 21:29
Wifi cutting out momentarily. Returning this notice ‘NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism’
CPU issue? Can this be fixed? Customer service team no use. Called 3 times now and each time have suggested something different that did NOT help.
Answered! Go to Answer
on 26-05-2022 09:33
Hi Kain
Your colleague Lee got a Tech out for me yesterday, & he seems to have sorted it as its been 100% since.
Thanks anyway
on 21-02-2022 21:36
@M2macro wrote:Wifi cutting out momentarily. Returning this notice ‘NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism’
CPU issue? Can this be fixed? Customer service team no use. Called 3 times now and each time have suggested something different that did NOT help.
on 26-02-2022 12:40
Hey @M2macro,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with your connection, I have looked into this and can see that there is an issue with your upstream power levels being too high at the moment, this will need a technician visit to resolve the issues.
I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
on 14-05-2022 12:58
Noticed this in my network log a couple of times over last few days.
The whole broadband dropped this morning for the first time (that i've noticed)
The wifi drops several times a day every day, and thats when I happen to be on line & notice it.
Frankly, this is the worst service I've ever experienced from an ISP. Hub 3 seems to be a total piece of junk.
on 14-05-2022 15:09
@Rodinbangor wrote:<snip> Frankly, this is the worst service I've ever experienced from an ISP. Hub 3 seems to be a total piece of junk.
Modem mode is there for a reason. I've never used any of the VM Hubs as routers, only as modems.
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on 16-05-2022 14:12
on 16-05-2022 14:30
@Rodinbangor wrote:
But why should I have to invest in a decent router when I'm paying VM for a service.....?
Yes, I agree, but I'm only pointing out an option. You will never get an ISP router to match a "decent router"
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on 18-05-2022 14:43
Hi Rodinbangor,
Thanks for posting and welcome back to the community.
Apologies for the issues faced, from checking our service today I can't see any readings that would attribute to the issues faced.
Are you still having problems?
Let us know,
on 18-05-2022 20:00
Check out the hub network log for 17 May...
on 20-05-2022 20:41
We're unable to check from here Rodinbangor as we can't locate any details.
Are you able to post your network logs
How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Thanks,