Virgin Media Community

[M2macro]

Wifi cutting out momentarily. Returning this notice ‘NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism’ 

CPU issue? Can this be fixed? Customer service team no use. Called 3 times now and each time have suggested something different that did NOT help.

[Anonymous]

See https://community.virginmedia.com/t5/Networking-and-WiFi/ATOM-is-restarted-as-part-of-Self-Healing-M... 

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@M2macro wrote:

Wifi cutting out momentarily. Returning this notice ‘NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism’ 

CPU issue? Can this be fixed? Customer service team no use. Called 3 times now and each time have suggested something different that did NOT help.

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[Steven_L]

Hey @M2macro,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear of the issues that you're having with your connection, I have looked into this and can see that there is an issue with your upstream power levels being too high at the moment, this will need a technician visit to resolve the issues.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
 

[Rodinbangor]

Noticed this in my network log a couple of times over last few days.

The whole broadband dropped this morning for the first time (that i've noticed)

The wifi drops several times a day every day, and thats when I happen to be on line & notice it.

Frankly, this is the worst service I've ever experienced from an ISP. Hub 3 seems to be a total piece of junk.

[Adduxi]

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@Rodinbangor wrote:

<snip>   Frankly, this is the worst service I've ever experienced from an ISP. Hub 3 seems to be a total piece of junk.

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Modem mode is there for a reason.  I've never used any of the VM Hubs as routers, only as modems.

[Rodinbangor]

But why should I have to invest in a decent router when I'm paying VM for a service.....?

[Adduxi]

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@Rodinbangor wrote:
But why should I have to invest in a decent router when I'm paying VM for a service.....?

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Yes, I agree, but I'm only pointing out an option.  You will never get an ISP router to match a "decent router" 

[Kain_W]

Hi Rodinbangor,

Thanks for posting and welcome back to the community.

Apologies for the issues faced, from checking our service today I can't see any readings that would attribute to the issues faced.

Are you still having problems?

Let us know,

[Rodinbangor]

Check out the hub network log for 17 May...

[Kain_W]

We're unable to check from here Rodinbangor as we can't locate any details. 

Are you able to post your network logs

How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.

Thanks,