Hey @M2macro,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with your connection, I have looked into this and can see that there is an issue with your upstream power levels being too high at the moment, this will need a technician visit to resolve the issues.
I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L