As well as trying the “check service,” weblink (at the top of this forum board), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that might even not yet be listed on the Service Status web page) - that may give you more info. If nothing shows on there call it in as a fault and see what they say when they test your connection and if possible, get a fault reference number.
The "compensation "timer" can also be started on this number.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thank you for your post and welcome to forums I hope you enjoy our community 🙂
I have done some remote checks on your account and can see you are part of an SNR outage. The estimated fix date is the 7th of January and the reference is F007631478. For details regarding Ofcom's auto compensation scheme, you find all info here. If you are still having issues when the outage has been resolved let us know and we will be more than happy to have a look for you.