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DThornCR5
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Area 03 shocking lag all the time - new customer

Does anyone know what’s causing the severe lag / spiky speeds and latency in the 03 Area - Croydon. Im a new customer and already want to leave as I can’t work or online game at all without issues. Speeds are all over the place - had an engineer round who said they’re fixing the network in this area but no commited fix date sounds like a fluffy answer to them being over utilised and you basically just have to deal with it... anyone got any tips please?

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jbrennand
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Re: Area 03 shocking lag all the time - new customer

Check for “known network faults” and see what it says.

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

If there is OU in your location it will be evident on a BQM so set one up....
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Set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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