on 12-07-2023 12:22
For over a year now give or take, I've been having intermittent drops; this is noticeable during gaming sessions. They last around 10 seconds give or take, however I still seem to be able to hear other people during the drop, and their own sharescreens through Discord WHILE the "internet" has cut out, which leads me to believe this may be an upstream problem if my extremely limited broadband knowledge is correct.
This has been happening for a year now, with no fixes in sight. The cables are tight, even restarting the router does not have any effect. It's just been a constant pain for a year now, so would appreciate any help as I am completely clueless about broadband.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | -4.6 | 37.6 | QAM256 | 25 |
10 | 211000000 | -4.4 | 37.4 | QAM256 | 10 |
11 | 219000000 | -5 | 33 | QAM256 | 11 |
12 | 227000000 | -5.3 | 32.3 | QAM256 | 12 |
13 | 235000000 | -4.9 | 37.4 | QAM256 | 13 |
14 | 243000000 | -4.9 | 37.4 | QAM256 | 14 |
15 | 251000000 | -5.1 | 37.4 | QAM256 | 15 |
16 | 259000000 | -6 | 37.4 | QAM256 | 16 |
17 | 267000000 | -6.2 | 37.4 | QAM256 | 17 |
18 | 275000000 | -5.1 | 37.6 | QAM256 | 18 |
19 | 283000000 | -4.3 | 37.4 | QAM256 | 19 |
20 | 291000000 | -3.7 | 37.6 | QAM256 | 20 |
21 | 299000000 | -4.2 | 37.4 | QAM256 | 21 |
22 | 307000000 | -5 | 37.6 | QAM256 | 22 |
23 | 315000000 | -5.3 | 37.6 | QAM256 | 23 |
24 | 323000000 | -5.1 | 37.6 | QAM256 | 24 |
26 | 339000000 | -4.8 | 37.6 | QAM256 | 26 |
27 | 347000000 | -4.9 | 37.6 | QAM256 | 27 |
28 | 355000000 | -4.7 | 37.6 | QAM256 | 28 |
29 | 363000000 | -3.9 | 38.6 | QAM256 | 29 |
30 | 371000000 | -3.7 | 37.6 | QAM256 | 30 |
31 | 379000000 | -4.1 | 37.4 | QAM256 | 31 |
32 | 387000000 | -5 | 37.6 | QAM256 | 32 |
33 | 395000000 | -4.2 | 37.4 | QAM256 | 33 |
34 | 403000000 | -3.5 | 38.6 | QAM256 | 34 |
35 | 411000000 | -3.5 | 38.6 | QAM256 | 35 |
36 | 419000000 | -3.8 | 37.6 | QAM256 | 36 |
37 | 427000000 | -4.4 | 37.6 | QAM256 | 37 |
38 | 435000000 | -4.1 | 38.6 | QAM256 | 38 |
39 | 443000000 | -3.9 | 38.6 | QAM256 | 39 |
40 | 451000000 | -4.4 | 37.6 | QAM256 | 40 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 37.636276 | 0 | 0 |
10 | Locked | 37.355988 | 0 | 0 |
11 | Locked | 32.962662 | 0 | 0 |
12 | Locked | 32.321487 | 0 | 0 |
13 | Locked | 37.355988 | 0 | 0 |
14 | Locked | 37.355988 | 0 | 0 |
15 | Locked | 37.355988 | 0 | 0 |
16 | Locked | 37.355988 | 0 | 0 |
17 | Locked | 37.355988 | 0 | 0 |
18 | Locked | 37.636276 | 0 | 0 |
19 | Locked | 37.355988 | 0 | 0 |
20 | Locked | 37.636276 | 0 | 0 |
21 | Locked | 37.355988 | 0 | 0 |
22 | Locked | 37.636276 | 0 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 37.636276 | 0 | 0 |
26 | Locked | 37.636276 | 0 | 0 |
27 | Locked | 37.636276 | 0 | 0 |
28 | Locked | 37.636276 | 0 | 0 |
29 | Locked | 38.605377 | 0 | 0 |
30 | Locked | 37.636276 | 0 | 0 |
31 | Locked | 37.355988 | 0 | 0 |
32 | Locked | 37.636276 | 0 | 0 |
33 | Locked | 37.355988 | 0 | 0 |
34 | Locked | 38.605377 | 0 | 0 |
35 | Locked | 38.605377 | 0 | 0 |
36 | Locked | 37.636276 | 0 | 0 |
37 | Locked | 37.636276 | 0 | 0 |
38 | Locked | 38.605377 | 0 | 0 |
39 | Locked | 38.605377 | 0 | 0 |
40 | Locked | 37.636276 | 0 | 0 |
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 | 96 | 4K | 1840 | QAM4096 | 759 |
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 | Locked | 38 | -11.5 | 107412409 | 12554 |
If everything looks fine here, then I'm not quite sure what the next step to fix this would be.
Many thanks,
Jamie Bradley
on 12-07-2023 13:40
They are not ideal -6 dBmV is the bottom of the recommended range and yours are all close to that with channel 17 below that value. Also the 3.1 channel is too low at -11.
A VM person needs to take a look - one should respond shortly.
on 12-07-2023 13:46
There should also be at least four DOCSIS 3.0 Upstream Channels operating in QAM 64, how do those channels look ?
on 12-07-2023 13:46
Hi @Lazy_Jamie
Thanks for posting on our community forum and sorry to hear about the issue with your broadband.
I'll drop you a private message to collect some more information and investigate further so we can look at having this resolved for you, keep an eye on your inbox for a message from myself.
Regards