Virgin Media Community

[Aaron_kehoe]

Hello, 

I'm a new customer to Virgin Media who has recently signed up for broadband. 

I've noticed that I can't download any apps from the Play Store on my Samsung S10 with my Hub 3. 

Whilst waiting for the installation I was connected to my downstairs neighbours Virgin Media WIFI and I don't have any problem and I've switched between the two to see that it's just my WIFI.

I've looked on other forums and there doesn't seem to be an answer for this problem and I was hoping to get some clarity.

Thank you.

[MikeRobbo]

Check Websafe in your online account.

[Aaron_kehoe]

What am I checking, do I want it on or off? 

I currently have child safe off and virus safe on.

[MikeRobbo]

Read >> this <<

[Aaron_kehoe]

OK, I know what they do i just don't understand how that is relevant to my problem?

[MikeRobbo]

The Play Store is a shopping site and your Websafe may have been blocking it.

Do you get any warnings up when the apps refuse to download ?

[MikeRobbo]

Will the apps download with an ethernet connected device asking for the download.

[Aaron_kehoe]

It says the download is initialising but nothing downloads.

Theyre safe downloads, like updates to instagram, Spotify ect... but there not working and its only on my phone, my other devices are fine. 

[MikeRobbo]

Disconnect your phone from the Wi-Fi.

Reboot your phone.

Try again.

[Aaron_kehoe]

Done, it didn't work.