Virgin Media Community

[juno2604]

My hub5 and apple devices wont connect correctly - constantly have a wifi network security error and been given instructions for accessing the hub however the instruction show to add password on hub however this doesnt work ive rung virgin repeatedly im sick of being cut off and ignored put in complaints and no one has fixed this issue

[carl_pearce]

There are two passwords on the HUB.

It's not the network password, it's the other one.

[juno2604]

Yes I’m aware but it doesn’t work at all and I’ve never changed it 

[Lee_R]

Hi Juno, thanks for posting and welcome back to our community.

Sorry to hear of the issue you're having with connecting your Apple devices to your hub 5 and for any inconvenience this may be causing you.  Have you checked here and other forum pages to see if this could help your resolution?  I ask, because it does appear that others have found a resolution for similar issues to your own.  Please do get back to us.

Regards

Lee_R