As I said it’s only a matter of time so things aren’t ok.
I had an outage just as I got into bed last night around 11:30. I didn’t bother getting up to reboot the hub and thought perhaps it would sort itself out over night...it didn’t. No internet still at 7:30. Rebooted to get back online and then had another outage mid morning.
Well, I failed a security question (because who ever remembers the password on these things so now I am being refused all assistance. I have amended my account but apparently failing once means I've failed for ever and I won't receive any more assistance at all. I massively regret ever getting involved with Virgin. It has been nothing but hassle and poor performance from the get go!
Please escalate this internally, I wish to be contacted by a manager.