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jiffybloke
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App

Hello. My virgin connect app cannot find my hub 5. I have switched it off several times to reset it and it will still not find it. I also get bad pixalisation when watching TV, I have tried resetting the TV 360 box and it still does it. Any suggestions ?

Thankyou

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Ilyas_Y
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Re: App

Hey there @jiffybloke, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the Connect App and the VM Hub 5. 😞
Please try the following:

For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data.
For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.
 

If you are using an Android device can you please ensure you have the following settings enabled:
Location Permissions (Settings > Apps > Virgin Media Connect > Permissions)
Nearby devices (Settings > Google devices & Sharing > Scan for nearby devices).

Let us know if it works.

Kind regards,
Ilyas.

Ilyas - Forum Team


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jiffybloke
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Re: App

Hello,

Tried all of the advice and phone still can't find hub

thanks

 

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Client62
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Re: App

You can connect to the Hub menus at http://192.168.0.1 

Be sure to use the Hub password to login ( not the WiFi password )

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jiffybloke
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Re: App

Hello. That advice was excellent for getting into the hub info but I wanted to be able to use the connect app to try to see if I had any blackspots on my WiFi around the home but I can't try it because I can't get the app to connect to the hub.

Thankyou

 

 

 

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Client62
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Helpful Answer

Re: App

The VM Connect app will connect at some point.

Add a WiFi analyser app to your phone to enable the WiFi signal strength to be seen on a graph.

Any WiFi / Fibre / Internet speed test app will give an idea of the rates around the home.

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