Hey there @jiffybloke, thanks for reaching out to us on the Virgin Media forums. 👋🏼
I'm sorry to hear about the issues with the Connect App and the VM Hub 5. 😞
Please try the following:
For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data.
For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.
If you are using an Android device can you please ensure you have the following settings enabled:
Location Permissions (Settings > Apps > Virgin Media Connect > Permissions)
Nearby devices (Settings > Google devices & Sharing > Scan for nearby devices).
Let us know if it works.