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App won’t find Hub 5

BHolt
Joining in

Hi all,

 

my connect app won’t find my Hub 5, I have reinstalled the hardware, deleted and re downloaded the app and all its data but still can’t connect to the app (I am connected to the Wi-Fi and that’s working fine). 
Can anyone help?

1 REPLY 1

Client62
Legend

Check your not using a VPN or VPN like tools, use this https://whatismyipaddress.com/  check the ISP is shown as Virgin Media Limited.

If the ISP is VM, VM's back end systems have not yet updated to reflect the current Hub. For the time being manage the Hub via its menus at http://192.168.0.1/

Try the VM connect app again in a few days.