Menu
Reply
SaraIDIC
  • 18
  • 0
  • 0
Joining in
333 Views
Message 1 of 23
Flag for a moderator

App on iOS for WiFi not working

On iOS app not working at all.  I have uninstalled and reinstalled and I need to get it working and the booster as that isn’t connected now for some reason and I need the app to configure it again 

Tags (1)
0 Kudos
Reply
Gareth_L
  • 7.32K
  • 436
  • 820
Forum Team
Forum Team
254 Views
Message 2 of 23
Flag for a moderator
Helpful Answer

Re: App on iOS for WiFi not working

Hi SaraIDIC

Sorry to hear this is not working 

Can we just ask if its the Connect App and have you tried it on another device since your post 

Gareth_L

0 Kudos
Reply
SaraIDIC
  • 18
  • 0
  • 0
Joining in
184 Views
Message 3 of 23
Flag for a moderator

Re: App on iOS for WiFi not working

Hi

I have uninstalled and reinstalled on my phone and iPad and tried on both.

when I click the app the icons on the very top are white but when I click to log in the icons go black and it won’t do anything else

0 Kudos
Reply
Ayisha_B
  • 1.79K
  • 63
  • 175
Forum Team
Forum Team
149 Views
Message 4 of 23
Flag for a moderator

Re: App on iOS for WiFi not working

Hi @SaraIDIC

 

Thank you for explaining things further. I am sorry to hear you are having these issues with the Connect App.

 

Just to clarify, do you get any specific error or is it a case that it's just not connecting?

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
SaraIDIC
  • 18
  • 0
  • 0
Joining in
147 Views
Message 5 of 23
Flag for a moderator

Re: App on iOS for WiFi not working

As I get in I click log in and the data at the top goes from white to black and then nothing happens and I have to exit out

0 Kudos
Reply
Ayisha_B
  • 1.79K
  • 63
  • 175
Forum Team
Forum Team
143 Views
Message 6 of 23
Flag for a moderator

Re: App on iOS for WiFi not working

That's strange. So to avoid ruling it as an issue with a single device, to confirm, you are getting the exact same issue on both the iPhone and Ipad?

 

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
SaraIDIC
  • 18
  • 0
  • 0
Joining in
137 Views
Message 7 of 23
Flag for a moderator

Re: App on iOS for WiFi not working

It doesn’t work on either when clicking the top log on button but it will do something when I click on the sign in with Virgin mobile 

 

top works with neither but the virgin mobile one works with both

0 Kudos
Reply
Ayisha_B
  • 1.79K
  • 63
  • 175
Forum Team
Forum Team
133 Views
Message 8 of 23
Flag for a moderator

Re: App on iOS for WiFi not working

@SaraIDIC

 

Are you able to try on a non Apple device so we can rule out where the issue is?

 

Thanks

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
SaraIDIC
  • 18
  • 0
  • 0
Joining in
125 Views
Message 9 of 23
Flag for a moderator

Re: App on iOS for WiFi not working

I only have my laptop that is a sell Windows machine.  I don’t do none Apple phones 

0 Kudos
Reply
Ayisha_B
  • 1.79K
  • 63
  • 175
Forum Team
Forum Team
115 Views
Message 10 of 23
Flag for a moderator

Re: App on iOS for WiFi not working

Right I see. 

 

Please can you advise what version IOS Software you are using on both devices please?

 

If there are updates available, try running the latest version and see if this makes any difference when using the Connect App. 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply