on 28-01-2023 12:04
Hello
i have just set up a hub 3 and it is working fine. I am using the virgin media connect app but no matter what it cannot locate my hub.
Thanks
on 28-01-2023 18:29
on 28-01-2023 19:09
Hello
that has not worked. It looked like it would but after a bit of time it came up with cannot find hub again.
on 31-01-2023 11:49
Hey @Leewhite1977, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear that the app cannot find the VM hub 😞
Please can you try the following and let us know if it works:
For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data.
For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.
If you are using an Android device can you please ensure you have the following settings enabled:
Location Permissions (Settings > Apps > Virgin Media Connect > Permissions)
Nearby devices (Settings > Google devices & Sharing > Scan for nearby devices).
Kind regards,
Ilyas.
on 31-01-2023 12:19
Hello
thank you for your help but I go as far as iCloud and there is no section for manage settings. I am on the latest iOS as well 16.3
please advise what next.
many thanks
on 31-01-2023 12:50
@Leewhite1977 wrote:Hello
thank you for your help but I go as far as iCloud and there is no section for manage settings. I am on the latest iOS as well 16.3
please advise what next…….
Good luck with that - already advised VM last year (on 15.x and 16.x ) but FTeam ignore me as I’m “persona non grata”!
on 02-02-2023 18:36
Thank you for confirming that Leewhite1977.
As a last resort we would advise to factory reset the hub and then try again.
^Martin