3 weeks ago
The virgin media connect app used to work fine, but now when I login it says “I don’t have access at home broadband. My account is not set up to Use home broadband”
Any ideas how I resolve this
Thank you for your post and welcome to the community.
I'm very sorry to see the issues you're having with the connect app.
I would recommend checking out this link to see if this can help: https://www.virginmedia.com/help/virgin-media-connect-app-hub-connection-issues
I'm having the exact same issue. I've followed the link in the above post and confirmed I am connected to the network and not the hotspot, but it doesn't suggest what to do next.
It used to work fine, so I'm guessing it's a recent update that had changed something.
Hi @TimH255 thanks for posting and welcome back to our community.
I am sorry to hear you're having issues logging into the connect app. Can you please expand on the issues that have led to you requiring the connect app?