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WarrenKelsall
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App - access to home broadband

Hi

The virgin media connect app used to work fine, but now when I login it says “I don’t have access at home broadband. My account is not set up to Use home broadband” 

54D55C36-852B-422A-9EA3-48637B65F783.jpeg


Any ideas how I resolve this 

TIA

Warren 

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Martin_N
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Re: App - access to home broadband

Hi WarrenKelsall,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to see the issues you're having with the connect app. 

 

I would recommend checking out this link to see if this can help: https://www.virginmedia.com/help/virgin-media-connect-app-hub-connection-issues

 

^Martin

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TimH255
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Re: App - access to home broadband

Hi,

I'm having the exact same issue. I've followed the link in the above post and confirmed I am connected to the network and not the hotspot, but it doesn't suggest what to do next.

It used to work fine, so I'm guessing it's a recent update that had changed something.

Any solutions? 

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Lee_R
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Re: App - access to home broadband

Hi @TimH255 thanks for posting and welcome back to our community.

I am sorry to hear you're having issues logging into the connect app.  Can you please expand on the issues that have led to you requiring the connect app?

Regards


Lee_R

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