on 24-02-2023 08:21
Please please tell me how to get my broadband fixed.
Its been down since Feb 22, 03:01 AM.
Their website says there is a problem. Its impossible to talk to anyone.
I am trying to work from home HEEEEELLLLLLPPPPPPP
(For a communications company its ironic that you can't actually talk to them)
Answered! Go to Answer
on 24-02-2023 09:45
Customer Support are contacted on 0345 454 1111 or 150 from a VM phone / mobile.
If there is a known issue in the area call 0800 561 0061 - there may not yet be a fix time if parts are needed or excavations are required.
Outages affecting many customers will be fixed as the highest priority & before an engineer home visits occur.
A telco service outage is just like a power cut, it is over when it is fixed.
on 24-02-2023 09:45
Customer Support are contacted on 0345 454 1111 or 150 from a VM phone / mobile.
If there is a known issue in the area call 0800 561 0061 - there may not yet be a fix time if parts are needed or excavations are required.
Outages affecting many customers will be fixed as the highest priority & before an engineer home visits occur.
A telco service outage is just like a power cut, it is over when it is fixed.