Virgin Media Community

[mediabob]

We are in Islington. Internet went down Wednesday. We normally work from home. No updates, no idea of when it might be fixed? Any chance anyone from Virgin Media cares?

Yes we know there is a problem. How about a fix????

 

 

[Anonymous]

Check for local faults on 0800 561 0061. 

[mediabob]

Yes I have done that. There is a fault. Doesn't help me though - I already know there is a fault.

I want to know when I might get the internet back

[mediabob]

Day 4 of no internet in Islington, London

No help. No updates. No idea of when it will be fixed.

Please don't point me to a URL showing me that there is a fault - I know there is a fault, YOU know there is a fault. We all know there is a fault. What no-one knows is what is going on and when it might be fixed!

[Tudor]

It’s best to use the 0800 number, usually gives an estimated fix time. Unlike business users there is no SLA for residential customers, so no guarantee of fix times.

[Robert_P]

Hello mediabob

We're sorry to hear of the issues impacting your services, we can understand the frustration and appreciate you taking the time to raise this via the forums.

From checking we can see there is currently and SNR (signal to noise ratio) impacting your local area, this is logged under reference F010393186 with an estimated fix date and time of the 6th March 2023 at 4pm. We understand this may not be the answer you were looking for but hope it help explain the issue.

Our engineers will be working hard to fully resolve this as quickly as possible.

Rob