Hi Forum folks (and hopefully virgin team members).
Sorry for another Timing sync error. Every since I've had my line (just over a year now) I've had continual issues with timing sync errors causing disconnections which is horribly annoying. The past couple of weeks I've barely been able to go more than a day without rebooting my router and frequently factory resetting.
The helpline people have never been able to help and with covid twice ive had engineers cancel on me when I'd requested home support (with the intention of paying for it under a line move).
From seeing other posts it seems to be noise on the line which causes it. I've posted pictures below of some logs and the downstream errors. Nothing seems to be the matter with voltages so I'm stuck and hoping a forum member will pick this up to help resolve.
The below screenshots from the router are a little under 48 hours old (with error count that happened to be stable at near zero for the first 24 hours and today it's been appalling)
Thanks for your post and welcome to the forums. It's really great having you on board with us in the community.
I'm sorry to hear that you are having an issue with your connection. Line moves have been put on hold for now but had the engineer been booked for a fault, it wouldn't of been cancelled.
I have checked the Hub stats today and can see that the downstream power levels are too high. We will need to correct these and then can see how things are. I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.
Re-comissioned power levels to be back in line with normal. I can see the change on the router and the cut outs are less disruptive (likely caused by the reduction in noise due to power) but the cut outs now way more frequent.
My guess is that something else is the issue (and very unlikely to be his fault, just that what he's done uncovered the root cause)