I have a Samsung Galaxy S9+ phone and a Fusion5 Android tablet which are both experiencing issues since I switched to Virgin Media.
I can browse internet on both, no problem, but the issues are as below:
On my phone I can't sync apps that I used to be able to sync, even though it has full wifi signal and I can access internet with it - I get an error message saying "sync failed, make sure you have a working internet connection!"
On my tablet, I have internet access and full wifi signal but constantly get popups saying "wifi connected, no signal" or "no internet access".
I've gone through the process of deleting the wifi settings on both and resetting them up - still have same problem. I've then even completely reset both devices to factory settings and started again from scratch with everything, but still have the same weird problem.
Can anybody tell me if I need to change something in the Hub 3 settings to allow full access for android devices? Or does Virgin Media broadband just not work well with android devices? Any advice would be greatly appreciated as I've already spent weeks trying to resolve these issues and both devices had no problems whatever before I was with Virgin broadband.
The app I can't sync from my phone which comes up with the error message I mentioned is HabitBull - not sure if it's a bug in the app but they won't respond to my queries on the issue even though I paid for the full app so I could use the sync feature! A couple of games on the phone won't connect to update progress from other devices as they say I'm not connected to the internet, even though I evidently am and can browse online no problem.
On my tablet it's just a general wifi error that is reminding me every couple of minutes that my wifi has no internet access, even when I'm connected! It's quite frustrating that I can't figure out how to fix it. I was with TalkTalk broadband until October and didn't have any issues then, which is why I wondered whether it was some weird kind of compatibility issue between android devices and Virgin Media.
I have no other problems with my windows PC or Laptop, whether they are connected via wifi or ethernet, it's just the android devices that seem to have a problem. Both are up-to-date with the OS software, although my tablet is only on Android 6.0.1 and won't update to any newer versions.