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pthatfunkymusic
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Amazon Echo cutting out

We regularly have problems with our Amazon Echo device whereby the streaming music or radio stops mid-song.  Alexa continues to respond to requests, but there is no further music played until we reboot the Echo.  I suspect the TCP/UDP data is being lost or blocked somewhere in the network, and wondered if others are experiencing this and whether it is a Virgin Media problem?   We have to reboot Alexa 2 - 3 times a day at present.  Any help much appreciated.

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gary_dexter
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Alessandro Volta
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Re: Amazon Echo cutting out


@pthatfunkymusic wrote:

We regularly have problems with our Amazon Echo device whereby the streaming music or radio stops mid-song.  Alexa continues to respond to requests, but there is no further music played until we reboot the Echo.  I suspect the TCP/UDP data is being lost or blocked somewhere in the network, and wondered if others are experiencing this and whether it is a Virgin Media problem?   We have to reboot Alexa 2 - 3 times a day at present.  Any help much appreciated.


What hub do you have?


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pthatfunkymusic
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Re: Amazon Echo cutting out

Hub 3.0 / VMDG505

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gary_dexter
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Re: Amazon Echo cutting out

Could be an issue with the wireless signal.

Have you split the WiFi bands and chosen less congested channels for them?

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pthatfunkymusic
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Re: Amazon Echo cutting out

There's no problem with the signal as the Echo / Alexa is happy to respond to everything we ask (to do this requires sending the data to AWS).  Alexa responds, but there's no music streamed.  FWIW - the channels are split and the Echo is only a few metres from the hub in direct line of sight, and we aren't in a congested WiFi area.

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gary_dexter
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Re: Amazon Echo cutting out

I had that a few times with my Echo's and I just reset them and they worked fine thereafter.

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pthatfunkymusic
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Message 7 of 11
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Re: Amazon Echo cutting out

Unfortunately this has been going on for months, so it's something a little more complicated than just a reset.  Perhaps the Echo itself is the problem.

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gary_dexter
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Re: Amazon Echo cutting out

Have you already factory reset the Echo’s and rejoined them again?

Does it happen to singular devices or when playing Multi-Room Music?


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alastairmackie
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Message 9 of 11
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Re: Amazon Echo cutting out

Was there any resolution to this? I am having exactly the same issue. I can be listening to BBC Sounds live radio, or Times Radio, and Alexa just stops playing. She can respond to commands, and even play music via Spotify, but trying to stream radio again just won’t work until you turn her off and on again.

I’ve tried disabling my 2ghz network, and disabled channel optimisation, but nothing works. 

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pthatfunkymusic
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Message 10 of 11
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Re: Amazon Echo cutting out

We have recently replaced our 1st Gen Echo with a pair of 4th Generation Echos (for stereo), and so far (after a few weeks) they have not stopped / required reboot, so make of that what you will.  HTH.

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