Virgin Media Community

[CaptainWibble]

I've just gone to set up my Hub 3 and the cable coming into the house has this weird connector on the end which the cable supplied with the hub doesn't fit.

It's labelled PPC Ex6 49 05.

Do I need some kind of adaptor for this? 

[CaptainWibble]

 

[carl_pearce]

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@CaptainWibble wrote:

 

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You are missing the isolator that would normally sit between that black cable and the white cable in the kit.

Considering the cover is also missing I assume some decorating has been done at some point and the box left as it is.

[CaptainWibble]

Right. I don't seem to have been supplied one.

Are they something I can just pick up? Is there meant to be one in the box for the Hub 3?

[CaptainWibble]

I took the cover off myself so I could access the cable, as I couldn't see anything otherwise.

[carl_pearce]

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@CaptainWibble wrote:

Right. I don't seem to have been supplied one.

Are they something I can just pick up? Is there meant to be one in the box for the Hub 3?

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You wouldn't have been supplied one as they are fitted as part of the original install.

You'll need an engineer visit to resolve.

[CaptainWibble]

Would something like this not be suitable then?

 

[carl_pearce]

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@CaptainWibble wrote:

Would something like this not be suitable then?

 

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No, that just splits the signal, it doesn't isolate the HUB from spikes on the line.

You could buy something like this to join the cables as an interim solution:

https://www.amazon.co.uk/BOOBRIE-Extension-Connector-Satellite-Connects/dp/B085Q3X8KB 

However unless the cable supplied has an isolator built in (I think the newer ones do?) you are risking your HUB.