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chris292
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All4 not working since switching to Virgin

2 weeks ago

Switched to Virgin broadband earlier this month and haven't been able to access All4 since through my TV app or Roku. I just see error 'ALL4-0011' once the adverts have played.

I have reinstalled everything and reset my router but am still having the issue.

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RedGooner
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Re: All4 not working since switching to Virgin

a week ago

Have you tried it on another Device.

 

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
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g0akc
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Re: All4 not working since switching to Virgin

a week ago

I gather it's a well known issue, on other ISPs too, so not related to VM.  Many report a full factory reset of the device (TV or set top box) as well as reinstalling the apps.

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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