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All down

No service no support absolute joke

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Superfast
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Re: All down

How are we, or VM for that matter, supposed to help you with that information?

If you are here for a rant may I point you to:

https://twitter.com 

https://www.facebook.com/ 

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Re: All down

You can't do anything, and I can express my view here of the service its a joke no internet no TV all evening, virgin website not detecting any fault, message us button removed, extremely poor service per usual 

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Very Insightful Person
Very Insightful Person
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Re: All down

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection and if possible, get a fault reference number – the UK call center is still picking up.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: All down

0800 561 0061 will try this number tried everything apart from this one, thank you 

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