All Adult sites are being blocked

[FINDO23]

All adult sites are being blocked. Still unresolved after 3 weeks. Been waiting on a call from IT support. Initial contacts unable to solve problem. Child safe is turned off. Whats going on ? Is this a new virgin media policy? 

[Cardiffman282]

Try a 5 minute pinhole reset of the hub followed by power cycling it. 

[Client62]

The Hub is not the issue here.

The problem that has persisted for over 12 months is the Virgin Media online account either ( as this case ) does not turn Child Safe OFF or the web page fails when the customer attempts to turn Child Safe OFF.

[Client62]

Bypass Child Safe & Virus Safe

Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off

Changing network settings to use any Public DNS should re-gain full access for the device.

Try computers with Cisco’s OpenDNS using 208.67.222.222 and 208.67.220.220

OpenDNS provide instructions here : https://use.opendns.com/

For Google Public DNS it would be the same method using  8.8.8.8 and 8.8.4.4


For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above.

For Android: 

Settings >> Connections >> More connection settings >> Private DNS

Set “Private DNS provider name” to:  dns.google   (disable when using mobile data)

Sky Q :

May see message “It looks like you do not have an internet connection”

Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access.

Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: 8.8.8.8 or 1.1.1.1 >> Confirm >> back. 

[FINDO23]

Have tried that thanks no joy

[FINDO23]

Thanks for that though im wary of doing anything like this since ive not got a clue about any of that stuff. Also dont see why I should be doing any workarounds when problem is with virgin media. Also noticed its blocking sites like **bleep**ute.

[FINDO23]

Blocking sites like **bleep**ute

[Client62]

If you change to a Public DNS and still can not access all websites the problem is with your kit.

[legacy1]

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@FINDO23 wrote:

Thanks for that though im wary of doing anything like this since ive not got a clue about any of that stuff. Also dont see why I should be doing any workarounds when problem is with virgin media. Also noticed its blocking sites like **bleep**ute.

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Use a VPN if you don't want to change the DNS server

[FINDO23]

Have been but additional expense & unless have dedicated ip (another additional expense) risk of being blocked. Especially bookmakers do not allow vpn's. Shouldnt need to do this because of virgin media problem