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All Adult sites are being blocked

FINDO23
Tuning in

All adult sites are being blocked. Still unresolved after 3 weeks. Been waiting on a call from IT support. Initial contacts unable to solve problem. Child safe is turned off. Whats going on ? Is this a new virgin media policy? 

11 REPLIES 11

Cardiffman282
Super solver

Try a 5 minute pinhole reset of the hub followed by power cycling it. 

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Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Client62
Legend

The Hub is not the issue here.

The problem that has persisted for over 12 months is the Virgin Media online account either ( as this case ) does not turn Child Safe OFF or the web page fails when the customer attempts to turn Child Safe OFF.

Client62
Legend

Bypass Child Safe & Virus Safe

Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off

Changing network settings to use any Public DNS should re-gain full access for the device.

Try computers with Cisco’s OpenDNS using 208.67.222.222 and 208.67.220.220

OpenDNS provide instructions here : https://use.opendns.com/

For Google Public DNS it would be the same method using  8.8.8.8 and 8.8.4.4


For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above.


For Android: 

Settings >> Connections >> More connection settings >> Private DNS

Set “Private DNS provider name” to:  dns.google   (disable when using mobile data)

Sky Q :

May see message “It looks like you do not have an internet connection”

Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access.

Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: 8.8.8.8 or 1.1.1.1 >> Confirm >> back. 

Have tried that thanks no joy

Thanks for that though im wary of doing anything like this since ive not got a clue about any of that stuff. Also dont see why I should be doing any workarounds when problem is with virgin media. Also noticed its blocking sites like **bleep**ute.

Blocking sites like **bleep**ute

Client62
Legend

If you change to a Public DNS and still can not access all websites the problem is with your kit.

legacy1
Alessandro Volta

@FINDO23 wrote:

Thanks for that though im wary of doing anything like this since ive not got a clue about any of that stuff. Also dont see why I should be doing any workarounds when problem is with virgin media. Also noticed its blocking sites like **bleep**ute.


Use a VPN if you don't want to change the DNS server

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Have been but additional expense & unless have dedicated ip (another additional expense) risk of being blocked. Especially bookmakers do not allow vpn's. Shouldnt need to do this because of virgin media problem