My tv wifi stopped working for days (it does this every few months, I phone up and eventually speak to a techie who can actually fix it from their end; historically, I have often had to phone repeatedly to get the "right" person - I'd get people who frankly were clueless and they'd have me e.g. crawling on my hands and knees checking connections). The difference this time was that, via the free line, there was no option to speak to a live techie, just endless automated loops and texts sent to my mobile with links to your website.
So I googled virgin phone numbers and got a (I think) 0345 number, or some such. I phoned that several times, got the usual loop but on the last attempt, the voice said "I see you have phoned before yada yada" and I finally got the option to talk to a techie - who had no idea, wanted me on my hands and knees etc (and also tried to talk me thru resetting my network - I didn't know which of 3 VB numbers i should select, she got me to select the first (just a guess, I suppose, then I was faced with a password - she admitted she was working off checklists, went off to consult for minutes at a time.
I eventually said thanks, enough, and terminated the call. I could always access youtube, prime & netflix via my pc. A few days later I switched on my tv, on the off chance, and service had been restored. So in future i won't report this. I'll switch to my pc. Service may or may not restore itself. As I said in my original post I repeatedly had the same problem with my PC when first installed, until an engineer hard-wired a cable to y single desktop PC. This is ok for me, I live alone, have only one PC in one location. It does mean I cannot move it or have any other devices connected by WiFi, which, I guess is not what i pay for but, hey ho.
No the cable is not exposed but they did dig a very shallow "trench" - I watched them do it. I didn't raise any objection and I certainly don't want any "engineers" calling with a spade to rebury it. The wiring connections indoors are actually a lot tidier than when first installed (the wiring connection to my pc was originally loose and trailing on the floor - done by a subsequent "engineer" not the original installation guys; when i got an uprated tivo box installed, the installer was so disgusted with the work he redid it all, off his own bat and fixed it properly with tacks, which was good of him).
So the original post was just me venting. Not happy at all with (a) the near impossibility (this is new) of getting to talk to a live person about a fault, instead getting recorded messages suggesting various ways you can fix the problems yourself and (b) when I finally found a way (after days) to get thru to someone, it was the same old, same old, so I gave up. I can live with the service i have, for the time being. Internet access (online banking, shopping) is the only service I must have (e.g. I live in a uk city and my bank has closed nearly all it branches here, I don't know where I'd find one).