Thanks for your post and welcome to the forums. It's great having you on board with us in the Community although I am sorry to hear that your second pod isn't acting as it should.
Before we can look at ordering a replacement, I need to ensure you have ran through the checks here.
Once you have, pop back here and let me know if you are still having difficulty getting the pod to connect. From there we will be able to confirm some details with you via private message and request a replacement for you.