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jhuk
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Message 11 of 22
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Re: Connect app

I have read of this issue so you can call up and get them, what HUB are you using?

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Stephillips96
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Message 12 of 22
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Re: Connect app

Hub 3 at present

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Adduxi
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Message 13 of 22
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Re: Connect app


@Stephillips96 wrote:

Hub 3 at present


Should work with the Hub 3.  Note however if you are not on the top tiers, you will be charged £5 pm.   Best to buy your own wifi solution to keep, rather than rent something you will never own.

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jhuk
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Message 14 of 22
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Re: Connect app

Try and update to Volt and they are free for all, also I am pretty sure if the App backed up you had a black spot the POD is free for one of them at least.

I cannot say for sure as the App has not worked (does not support) since I got a HUB4 long ago.

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Adduxi
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Message 15 of 22
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Re: Connect app

Please do not double post.  It really confuses people trying to help.  Your previous thread already shows you have Pods and are looking for more.

Additional WIFI POD - Virgin Media Community - 4867779

Thanks

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jhuk
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Message 16 of 22
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Re: Connect app

Ohh greedy bugger!

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Stephillips96
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Message 17 of 22
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Re: Connect app

Yeah I'm on the top tier, well UO bundle, my 1st pod works well, just looking to add to it if possible

Sorry Adduxi, new around here.. 

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Kath_F
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Message 18 of 22
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Re: Connect app

Hi Stephillips96, 

Thanks for your post welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you've had an issue getting a second WiFi pod added to your account. We can certainly help with this. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team


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Stephillips96
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Message 19 of 22
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Re: Connect app

Hi Kath

Thank you for replying, I have managed to get through and order a second pod which arrived today, looks like its connected first time round 

Thank you anyway 🙂

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Gareth_L
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Message 20 of 22
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Re: Connect app

Hi Stephillips96

That's great news

We will let Kath know its all looking okay from your side 

Gareth_L

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