Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
78 Views
Message 1 of 4
Flag for a moderator

Activate v6 box

Hi, I need to activate my v6 box but when I call the activation line it says call centres are all closed. Keeps cutting me off. How can I activate? Thanks 

0 Kudos
Reply
Highlighted
  • 24.82K
  • 1.43K
  • 3.16K
Alessandro Volta
68 Views
Message 2 of 4
Flag for a moderator

Re: Activate v6 box

The activation line is automated. What number are you calling?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
63 Views
Message 3 of 4
Flag for a moderator

Re: Activate v6 box

0800 953 9500
Is that the right number? Thanks 

0 Kudos
Reply
Highlighted
  • 3.9K
  • 625
  • 851
Community elder
37 Views
Message 4 of 4
Flag for a moderator

Re: Activate v6 box

Hi Tashajade,

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the TV box you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.

The old method was to reboot the V6, and if the channels are still greyed out then you need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply