Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Access Denied on Hub 3.0

flevermore
Joining in

‎13-10-2023 10:57 - edited ‎13-10-2023 10:58

For the last 2 days, I have been unable to connect to the WiFi or via Ethernet beyond accessing the network page. 

The router currently has a white light and no other lights but regularly cycles between green light and green flashing lights for the other two symbols on the front (arrows and wifi signal).

I have done a soft reset (turn off for 30 seconds and back on) and factory reset the router. The "Access Denied" page comes up on the 192 homepage. I have disconnected all the wires and reconnected them to no avail.

I work from home so it is important that this issue is fixed ASAP. Please can someone advise on next steps. 

0 Kudos
2 REPLIES 2

flevermore
Joining in

on ‎13-10-2023 11:13

I have now tried to login to the hub page and it is stuck on "Update in Progress".

0 Kudos

Sabrina_B
Forum Team
Forum Team
In response to flevermore

on ‎15-10-2023 11:57

Hi @flevermore 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies in the delay in responding, is the issue still ongoing or have you since been able to resolve this, please let us know. 

Sabrina

0 Kudos
Top