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hoozey
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Access Denied after completed planned outage

Hello,

Currently getting internet access denied when I log in to the router after a planned outage which should now be completed - unfortunately still no connection. There's an engineer booked to visit my house for Friday, but this has to be something related to the outage, i.e. upstream not a fault with the router....

Anyone @ VM know anything?

Postcode GU15 3 / Camberley

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hoozey
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Re: Access Denied after completed planned outage

Also - have hard reset the router - still no joy
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Robert_P
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Re: Access Denied after completed planned outage

Hello hoozey

 

Thanks for taking the time to contact us in regards to the broadband issues you're experiencing, we appreciate you raising this via the forums and welcome to the community.

 

It's been a few days since your post so we're just checking back in to see how the visit went? We can see this was due to earlier on today and from looking at the account all of the spec's and ranges are as we'd expect.

 

If you could let us know the outcome and what the technician advised. We have these tips available to help with broadband issues:

Thanks 

 

Rob

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