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Message 1 of 26
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Access Denied - You don't have permission to access

Hi,

Hoping someone can assist? I have Virgin Media broadband, I'm try to access the Sky Sports app, when I click on login I receive the following message

Access Denied

You don't have permission to access "http://skyid.sky.com/AK_PM_VPATH0/" on this server.

Reference #18.e603fd3e.1604352005.421a7a6

I use Norton360 as my AV, I've tried the following steps in an attempt to resolve this issue

Disabled Norton360 / Disabled Firewall

Cleared cookies / cache

Tried different browsers

Reset my WiFi connection

Rebooted the Virgin Hub (multiple times)

Released and renewed my IP address

This does seem like a Virgin issue as I'm able to access the app via my phone on the EE network, but as soon as I connect my phone my Virgin WiFi I get the same error message I get on my laptop

Any idea??

Many Thanks

 

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Very Insightful Person
Very Insightful Person
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Message 2 of 26
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Re: Access Denied - You don't have permission to access

not a virgin issue. Looks like a cloudflare block.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 3 of 26
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Re: Access Denied - You don't have permission to access

How would I check this?

Thanks

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Message 4 of 26
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Re: Access Denied - You don't have permission to access

I also tried another laptop connected to the Virgin WiFi and the same error message??

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Alessandro Volta
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Message 5 of 26
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Re: Access Denied - You don't have permission to access

It’s probably blocking your IP.

If you put the hub into modem mode then connect the laptop to it by Ethernet does it work?


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Message 6 of 26
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Re: Access Denied - You don't have permission to access

Have you tried using incognito mode in your browser and then log in?

Your ip address may have changed recently due to VM doing some background changes and Sky don't recognise it yet.

Does your ip show up as belonging to VM via whatismyipaddress.com

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Message 7 of 26
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Re: Access Denied - You don't have permission to access

Thanks for the suggestion, I'll give that a go tomorrow AM and report back

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Message 8 of 26
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Re: Access Denied - You don't have permission to access

Yep, tired incognito, same issue

The IP result is interesting, when I run ipconfig from a command prompt I get the following

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : [Removed]
IPv4 Address. . . . . . . . . . . : [Removed]
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

 

But when I go to https://whatismyipaddress.com/

It reports back the following

IPv4: 

 [Removed]

 

 

IPv6: 

Not detected
 
 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
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Alessandro Volta
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Message 9 of 26
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Re: Access Denied - You don't have permission to access

Because IPCONFIG will show your private internal IP.

Whereas the website shows your public WAN IP (which you’ll want to edit your post and remove)


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Message 10 of 26
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Re: Access Denied - You don't have permission to access

OK, thanks...

Just to confirm when checking https://whatismyipaddress.com/ it does confirm it belongs to VM

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