Virgin Media Community

[mynameisjack121]

I've had a BQM set up since November last year and if I could show you every day since then I would, the results are all the same. I would like to know how to fix this, as the Internet is unsable while gaming during these hours where the graph spikes. Also the WiFi from the hub becomes worse too. Is it possible an engineer could diagnose these issues?

Thanks.

[Client62]

Perhaps that is all the neighbours kids home from school and now running endless packet loss and speed tests on their games consoles and computers.

[jpeg1]

What do you need to know? 

There are too many users connected to your local part of the network, all logging on to play games and stream video, and it's struggling to cope.

Your neighbours who are also playing games will be suffering the same problems, and probably blaming you  🙂

As for the WiFi in the evening, do you have family coming home and sharing it? 

[John_GS]

Hi @mynameisjack121 

Thanks for posting and welcome to the community.

Sorry for the issues with the broadband. I have done a system check and filled in a congestion form to our networks team to investigate this. They'll report back asap. Any updates I will let you know.

Best wishes.