Had the 1gb VM broadband now for a while, when i signed up they said that i could have three wifi pods on my account for free due to having the 1gb package and spending a smal lfortune for internet each month..
Had one wifi pod connected next to the sky Q box and plugged directly in via ethernet cable as the main hub doesnt get great signal there (hub is upstairs in the office).
Over the last few months i have noticed the wifi pod pretty much completely drops it;s download speed, upload is fine. Do a full reset/reboot and it gets back on track, if i plug my ipad in via etherent i get approx 450mbps download, after a week or two this drops right down to 0.07mbps, which makes using the sky q box impossible.
I called VM and asked for a replacement wifi pod to be sent out to me, by the way, the main hub has continued to work flawlessly, every time i run a speed test it is always over 900mbps.
VM said they would send a new pod and i should wait for a message from Yodel.... on eweek later and nothing.
Called V back and spoke to someone else, they said the other person had never actioned anything and never sent a replacement pod, I was a bit **bleep** at being outright lied to by VM customer services!!
The second person i spoke wasnt very helpful either, seeming to not get the idea that all i wanted was a replacement wifi pod sent out, after all i was told when signing up that i could have three if i wanted!
He kept saying i needed to reboot this that and the other, and that an engineer visit was needed, which it isnt... the hub 4 in my office has performed perfectly, everything else that is connected to it is still working perfectly fine, it's just the wifi pod that keeps failing. Eventually, after three quarters of an hour i agreed to once again reboot my router and he would watch it?? then send me another wifi pod via yodel. I would get a message from yodel and it would be delivered within 3 days, and that i wouldnt need to call back..
Well that was Saturday and it's now thursday, i'd say that was more than three days...
And guess what, wifi pod has stopped working, the pic i posted above was a speed test i did with my ipad plugged in via ethernet. And my SkyQ box wont play any apps as the wifi signal is too weak.....
VERY upset with VM, having two virgin media customer services representatives outright lie to me about what they said they were going to do, they may as well have just said "yeah get off the phone, we don't f****ng care!"
TOOB full fibre are currently in my area putting in their infrastrucrure as this very moment, offering downloads of up to 900mbps, and most likely at a cheaper rate!
Will give VM one more opportunity to put this right, or will be cancelling and moving to TOOB.
£52 a month for a 0.07mbps connection to my Sky Q tv.....
