Virgin Media Community

[RBowes]

I am having issues with the 5ghz side of my wifi. I have 3 deviced that constantly will not connect unless i reset the router, all use the 5ghz frequency. Is this a modem issue ? All 3 devices are within 4 meters of the modem.modem is high up in tje room away from tv's etc. I have attached logs.

Tai

 

 

 

[g0akc]

I find the pics you've attached difficult to view, but I can't see anything obvious in them.

Are wired and 2.4GHz connections OK?

What devices are they?

Have you split the two Wi-Fi bands?  I'm guessing you have as you're specifically mentioning 5GHz issues.

• Scan your Wi-Fi environment with a suitable app or inSSIDer to see if there are any interfering signals (less likely but still possible on 5GHz)
• Try changing the Wi-Fi channel
• Check the devices have all updates including Wi-Fi drivers

What sort of 'reset' have you performed - ensure you do a full factory reset.

It could be a bug with the router.

[RBowes]

Hi devices are a gaming pc & 2 x 4k firesticks, i did a factory reset. Wired and 2.4 ghz all ok .I will try changing the channel thankyou