Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
88 Views
Message 1 of 4
Flag for a moderator

5g and 2g not showing

Hi had to do a factory reset on my hub snd the 5g and 2g networks no longer appear on my WiFi options. Can anyone suggest how I get them to appear once more. 

thanks 

Tags (1)
0 Kudos
Reply
Highlighted
  • 11.82K
  • 925
  • 1.52K
Alessandro Volta
82 Views
Message 2 of 4
Flag for a moderator

Re: 5g and 2g not showing

Log into the Hub Settings and navigate to the Wireless options and have a look in there,

or,

Factory reset the Hub using this exact method ...

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 24.7K
  • 1.42K
  • 3.14K
Alessandro Volta
79 Views
Message 3 of 4
Flag for a moderator

Re: 5g and 2g not showing

When you reset the hub it will change to the default SSID and password as printed on the bottom of the hub. 

You’ll need to login to the hubs admin pages and change the SSID and password to how you want them to be. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
65 Views
Message 4 of 4
Flag for a moderator

Re: 5g and 2g not showing

Hi

 

thanks, have gone into hub settings and it shows that 5g snd 2g are present. But can’t see them when I then search for networks on other devices. 

will try second option again

 

jason 

0 Kudos
Reply